FAQ

Orders & Shipping

Where do you ship to?
We currently ship Australia-wide. No matter where you are, we’ll get your TOIZ order to your door.

How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery times vary between 3–10 business days depending on your location.

How can I track my order?
Once your order is dispatched, you’ll receive a tracking number via email so you can follow it every step of the way.

Products

Are your toys safe and high quality?
Yes — we carefully select all TOIZ products to meet quality and safety standards, so you can shop with confidence.

Do your ride-on cars come assembled?
Most ride-on cars require some assembly. Instructions are included, and setup is simple and straightforward.

Are your products suitable for all ages?
Each product has a recommended age range listed on the product page to help you choose the right fit.

Returns & Refunds

Do you offer returns?
Yes — we accept returns within 14 days of delivery, provided items are unused and in original packaging.

What if my item arrives damaged or faulty?
If your order arrives damaged or faulty, please contact us as soon as possible with photos and we’ll resolve it quickly.

Payments

What payment methods do you accept?
We accept all major payment methods including credit/debit cards and secure online payments.

Contact & Support

How can I contact TOIZ?
You can reach us anytime via email, and we’ll get back to you as soon as possible.