Shipping policy
At TOIZ, we’re all about getting the fun to you fast 🚀
Shipping Location
We currently ship Australia-wide only.
Processing Time
All orders are processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed the next business day.
Shipping Timeframes
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
Delivery times may vary depending on your location.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Order Tracking
Once your order is shipped, you’ll receive a tracking number via email so you can follow your delivery every step of the way.
Delays
While we do our best to ensure fast delivery, delays may occur due to postal service issues, peak periods, or unforeseen circumstances.
Incorrect Address
Please ensure your shipping details are correct at checkout. TOIZ is not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Damaged Items
If your order arrives damaged or goes missing, please contact us within 5 days of delivery so we can help sort it out.